Shipping Information
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
We offer free standard shipping on all U.S. orders over $100. For orders under $100 or for international deliveries, shipping rates are calculated at checkout based on your location.
Currently, we ship to the United States and China only.
If you would like to place an order to another country, please contact us at info@songhojewelry.com — we’ll do our best to assist you.
We aim to process all orders within 3-7 business days.
Estimated delivery times:
Asia: 7-14 business days
United States: 10-15 business days
Please note that delivery times may vary depending on your location and local customs. You will receive a tracking number as soon as your order ships.
We ship orders from either Guangzhou, China or New York, USA, depending on product availability and inventory levels.
We’ll always choose the location that ensures the fastest and most reliable delivery for you.
We primarily use YUNEXPRESS, Fedex or DHL, depending on your location and selected shipping method at checkout. You’ll receive a tracking number once your order ships.
Payment Information
We currently accept PayPal payments only.
Additional payment options will be available soon — thank you for your understanding and support.
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Order & Returns
Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 3-7 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
We accept returns or exchanges within 15 days of the receiving date.
To be eligible for a return:
- The item must be unused, in its original packaging, and with the return tag intact.
- Return shipping is the buyer’s responsibility unless the item is defective or damaged.
- Custom or personalized items are final sale and cannot be returned or exchanged.
Please contact us before sending any returns so we can assist you with the process.
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.
We’re so sorry to hear that! If your item arrives damaged or defective, please contact us within 15 days of delivery with your order number and clear photos of the item.
We will either send you a replacement or issue a full refund. For items with quality issues, we will cover the return shipping costs.
If the return is due to a quality issue (e.g., damaged or incorrect item), we will cover the return shipping.
If you’re returning an item for other reasons (e.g., change of mind, wrong size), return shipping is the customer’s responsibility.
Please contact us as soon as possible if you entered an incorrect shipping address.
If your order hasn’t shipped yet, we’ll do our best to update it.
Unfortunately, once an order has been shipped, we cannot make changes and are not responsible for packages sent to the wrong address due to incorrect information provided by the customer.